Terms of Service

These Terms of Service ("Terms") govern access to Sorted, a private-beta service provided
by Attune Technologies, Inc. ("Attune," "we," "us," or "our"). Each Sorted Customer and
Sorted User agrees to these Terms by accepting them or by accessing or using Sorted. The
Communications with Contacts and Text messaging sections describe requirements for Sorted
Customers and information relevant to Contacts who communicate through Sorted.

Definitions

• Sorted Customer. An individual real estate professional, brokerage, team, or other
  organization that subscribes to or receives access to Sorted.
• Sorted User. A person whom a Sorted Customer permits to use its Sorted account, such
  as an employee, agent, or contractor.
• Contact. An end consumer, such as a current or prospective client or lead, whose
  information a Sorted Customer manages or with whom it communicates through Sorted.
• Customer Content. CRM data, contacts, communications, recordings, transcripts,
  summaries, notes, prompts, files, and other information submitted to or collected through
  a Sorted Customer's authorized use of Sorted.

Eligibility and accounts

Each Sorted Customer and Sorted User must be at least 18 years old, located in the United
States, and able to enter a binding agreement. You must provide accurate account
information, protect your credentials, and promptly report suspected unauthorized access.

Organizations and authority

If you use Sorted for an organization, you represent that you are authorized to act for
that organization. Organization administrators may manage membership and account settings.
Each Sorted Customer is responsible for its Sorted Users, connected accounts, and
activities performed through its Sorted account.

Private beta and paid agreements

Sorted is an invite-only private beta. Features may change, break, or be removed, and no
service-level commitment applies unless a separate written agreement says otherwise. Some
Sorted Customers may pay under a separate pilot agreement or order form. That agreement
controls fees, payment, and any terms that expressly conflict with these Terms.

Customer Content and ownership

As between the Sorted Customer and Attune, the Sorted Customer owns its Customer Content.
The Sorted Customer grants Attune a limited right to host, copy, process, transmit, and
display Customer Content only as needed to provide, secure, support, and improve Sorted
under these Terms and our Privacy Policy.

Attune owns Sorted, its software, designs, documentation, and related intellectual
property. If you provide feedback, Attune may use it without restriction or payment, but
will not identify you publicly without permission.

Sorted Customer responsibilities

A Sorted Customer must have lawful authority to connect each CRM, communication account,
and device; provide Customer Content; capture communications or call records; communicate
with each Contact; and direct Sorted to process that information. The Sorted Customer must
give required notices, obtain and preserve required consents, honor opt-outs, and comply
with applicable privacy, communications, recording, real estate, employment, and other
laws.

Sorted is designed for ordinary CRM information. Do not submit passwords, payment-card
data, government identification numbers, health information, or other regulated sensitive
data. You are responsible for reviewing recipients, content, and settings before approving
an external action.

AI features

Sorted uses AI to generate text, summaries, recommendations, enrichment, and proposed
actions. AI output can be incomplete, inaccurate, or inappropriate. You must review and
verify consequential output before relying on it, sending it, or approving an action.
Sorted does not provide legal, financial, tax, brokerage, fair-housing, or other
professional advice.

By default, Attune uses AI providers and settings that do not permit Customer Content to
train shared provider models. A Sorted Customer must expressly choose any future option
governed by different provider data-use terms. Attune may use genuinely de-identified or
aggregated information to improve Sorted, including its models, as described in the Privacy
Policy.

Acceptable use

You must not use Sorted to:

• Violate law, regulation, another person's rights, or a contractual duty.
• Discriminate or support conduct that violates the Fair Housing Act or another housing,
  civil-rights, or anti-discrimination law.
• Send spam, deceptive messages, unlawful marketing, or messages without valid consent.
• Harass, threaten, exploit, defraud, impersonate, or harm another person.
• Record, monitor, or capture communications without required authority or consent.
• Probe, disrupt, overload, reverse engineer, or bypass Sorted's security or access
  controls.
• Upload malware or use Sorted to develop or facilitate unlawful activity.

Connected and third-party services

A Sorted Customer may direct Sorted to connect to CRMs and other data systems it already
uses. The Sorted Customer must provide authorized access and comply with each connected
system's terms and policies. The Sorted Customer authorizes Attune to exchange the
information needed to provide the requested integration.

Sorted also depends on third-party services for authentication, hosting, AI, enrichment,
messaging, and device features. A third party's availability, terms, changes, or outages
may affect Sorted. We are not responsible for a third party's independent service.

Communications with Contacts

Sorted may support email and may capture the phone calls and the SMS, MMS, and other
messages a Sorted Customer exchanges with Contacts through its own devices and accounts. A
Sorted Customer may authorize an AI agent to draft or send communications on
its behalf. The Sorted Customer remains the sender or caller, even when Sorted, an AI agent,
or a service provider transmits the communication. The Sorted Customer must identify
itself, use each channel only for a lawful purpose, follow the channel provider's rules, and
honor Contact preferences.

A Sorted Customer must obtain and preserve any consent required for the sender, channel,
subject, and frequency before contacting a Contact. Consent to one channel or subject does
not authorize unrelated communications or outreach through another channel. A Sorted
Customer must stop or limit communications when a Contact withdraws consent or uses an
applicable opt-out mechanism.

Calls

Sorted does not record, transcribe, or summarize calls. When a Sorted Customer captures a
call from its own device, Sorted stores the call's metadata (the participants, direction,
outcome, duration, and time) and may prompt the Sorted Customer for a note. That note is
the Sorted Customer's content. The Sorted Customer must review it before relying on it or
adding it to a Contact's record.

Text messaging

Sorted Messaging supports non-promotional, one-to-one SMS and MMS about property inquiries,
requested property or listing updates, showing coordination, follow-ups, support, and
account or service updates. An AI agent may draft these messages on behalf of the Sorted
Customer. The Sorted Customer remains responsible for their content, accuracy,
recipients, consent, and opt-outs. Marketing and promotional messages are not permitted
through the current program.

If a Contact messages first, that inbound message permits replies within the same
conversation. It does not authorize unrelated or recurring outreach. Before the first
outbound or recurring message, the Sorted Customer must obtain and record prior express
written consent that identifies the sender, the message subject, how the number will be
used, and how consent can be withdrawn. The Sorted Customer must retain the date, method,
scope, and proof of consent. The first outbound message must identify the sender and state
"Reply STOP to unsubscribe."

Message frequency varies based on the Contact's conversations and service activity. Message
and data rates may apply. Consent is voluntary and is not a condition of purchasing or
using a product or service.

Reply STOP to any Sorted message to opt out. The Sorted Customer may send one
confirmation message after an opt-out request. No further messages may be sent unless the Contact provides new
consent. Reply HELP to any Sorted message for help. You can also email
team@attunehq.com. Carriers are not liable for any delayed or
undelivered messages. Attune does not guarantee message delivery or timing and, to the
extent permitted by law, is not responsible for delays or failures caused by carriers,
messaging platforms, recipient devices, or other systems outside Attune's control.

Mobile numbers, messaging opt-in data, and consent will not be sold or shared with third
parties or affiliates for marketing or promotional purposes. See our
Privacy Policy for more information.

Suspension, termination, and data export

Attune may suspend or terminate access when reasonably necessary to protect Sorted or
others, comply with law, address nonpayment under a separate agreement, or respond to a
material breach of these Terms. A Sorted Customer may stop using Sorted at any time,
subject to any separate paid agreement.

During the 30 days after service ends, a Sorted Customer may request a reasonable
machine-readable export of its Customer Content. Attune will then delete or de-identify
Customer Content as described in the Privacy Policy, except for information we must retain.

Private-beta disclaimers

Sorted is provided "as is" and "as available" during the private beta. To the maximum
extent permitted by law, Attune disclaims implied warranties of merchantability, fitness
for a particular purpose, title, and non-infringement. Attune does not promise that Sorted
or AI output will be uninterrupted, error-free, complete, or suitable for a particular
decision. A separate written agreement may provide different warranties or service
commitments.

Indemnification by the Sorted Customer

To the extent permitted by law, the Sorted Customer will defend, indemnify, and hold
harmless Attune and its affiliates, directors, officers, employees, and agents from
third-party claims and resulting damages, judgments, settlements, penalties, fines, and
reasonable attorneys' fees arising from:

• Customer Content or an allegation that Customer Content violates another person's
  rights.
• The Sorted Customer's or a Sorted User's unlawful use or material breach of these Terms.
• Communications, capture, or recording directed by the Sorted Customer, including a
  failure to provide notice, obtain consent, preserve proof of consent, or honor an opt-out.

Attune will promptly notify the Sorted Customer of a covered claim and reasonably cooperate
at the Sorted Customer's expense. A delay in notice relieves the Sorted Customer of its
obligations only to the extent the delay materially harms the defense. The Sorted Customer
may control the defense and settlement, but may not admit fault for Attune or impose an
obligation on Attune without Attune's prior written consent.

Limitation of liability

To the maximum extent permitted by law, Attune, Sorted Customers, and Sorted Users will not
be liable under these Terms for indirect, incidental, special, consequential, exemplary, or
punitive damages, or for lost profits, revenue, goodwill, data, or business interruption,
even if the responsible party knew those damages were possible.

Attune's total aggregate liability arising out of or related to Sorted or these Terms will
not exceed the greater of $100 or the fees the Sorted Customer paid Attune for Sorted during
the 12 months immediately before the event giving rise to the claim. This limit applies
regardless of the legal theory and even if a limited remedy fails of its essential purpose.

If Attune materially breaches these Terms and does not cure the breach within 30 days after
receiving written notice, the Sorted Customer may terminate its use of Sorted. Attune will
refund prepaid fees for the unused portion of the terminated service period.

These limitations do not apply to Attune's fraud, gross negligence, or willful misconduct,
or to liability that cannot be limited under applicable law. They do not limit a Sorted
Customer's payment or indemnification obligations.

Governing law and disputes

California law governs these Terms and any dispute arising from them or from Sorted,
without regard to conflict-of-law rules. Any such dispute must be brought exclusively in
the state courts located in San Francisco County, California, or the United States District
Court for the Northern District of California. Each party consents to the personal
jurisdiction and venue of those courts.

Before filing a claim, the claiming party must give written notice describing the dispute
and requested relief. Notices to Attune must be sent to
team@attunehq.com. Attune may send notice to the email address
associated with the Sorted Customer's account. The parties will try in good faith to resolve
the dispute for 30 days after receipt of notice.

This informal process does not prevent either party from seeking temporary or injunctive
relief needed to prevent immediate harm.

Changes to these terms

We may update these Terms as Sorted changes. We will post revised Terms here, update their
effective date, and provide additional notice when required by law. Continued use after an
update takes effect means you accept the revised Terms.

Contact us

Contact Attune at team@attunehq.com with questions about Sorted
or these Terms.

Sorted is provided by Attune Technologies, Inc. Contact
team@attunehq.com.